Cancellation & Refund Policy

What this covers

This policy covers fees paid to Zinrra for consulting, retainers, and project work. It does not cover ad spend charged directly by Meta, Google, or other platforms to your accounts — those follow each platform’s billing rules.

Cancellation

• Month-to-month retainers: either party may cancel with 15 days’ written notice (email is fine). Work already delivered in the notice period remains billable.
• Fixed projects: either party may cancel in writing. You pay for work completed and approved milestones up to the cancellation date.
• We may pause or end an engagement immediately if invoices remain unpaid after notice, or if continued work would violate platform or legal rules.

Refunds

• If we cancel before starting paid work, we refund unused prepaid fees in full.
• If you cancel after work has started, prepaid fees for undelivered future periods may be refunded pro-rata after deducting work already performed and non-recoverable third-party costs.
• Completed milestones, strategy deliverables already shared, and setup work already performed are generally non-refundable.
• Duplicate or accidental payments are refunded after we verify the transaction.

Refund timeline

Approved refunds are initiated within 7 business days to the original payment method via our payment provider. Bank or card networks may take additional time to post the credit. For help, email support@zinrra.com with your invoice or payment reference.

Disputes

Please contact us before raising a chargeback so we can resolve the issue quickly. Chargebacks may delay access to deliverables while the dispute is open.